Return Policy
Effective Date: October 25, 2024
At Techshop Engineering and Electronics, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help. Please read our Return Policy carefully.
1. Eligibility for Returns
You may return items purchased from us within [3 days] of receiving your order, provided that the items are:
- Unused and in their original packaging
- Accompanied by a receipt or proof of purchase
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or made-to-order products
- Items that have been used or installed
- Gift cards and downloadable products
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at techshopengineering@yahoo.com or call 01716-065075 to request a return authorization.
- Provide your order number and the reason for the return.
- Once your return is authorized, you will receive instructions on how to proceed.
4. Return Shipping
You will be responsible for paying the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount, e.g., BDT 1,000].
5. Refunds
Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and credited back to your original payment method within [insert number of days, e.g., 7-14 days].
6. Exchanges
If you would like to exchange an item for a different product, please initiate a return for the original item and place a new order for the desired item.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within [insert number of days, e.g., 14 days] of receipt. We will provide you with a prepaid shipping label to return the item, and you will receive a replacement or refund as per your preference.
8. Contact Us
If you have any questions or concerns about our Return Policy, please contact us:
Techshop Engineering and Electronics
House 4, 5 মিরপুর সড়ক,
Dhaka 1216
Phone: 01716-065075
Email: techshopengineering@yahoo.com
