Customer Policy

Effective Date: July 12, 2025

At TechShop Engineering, we believe in building long-term, trustworthy relationships with our customers. This Customer Policy outlines our standards for customer service, responsibilities, and mutual expectations to ensure a positive and professional experience for all.

1. Our Commitment to Customers

We are committed to providing:

High-quality machinery and engineering solutions
Accurate technical consultation and product guidance
Transparent communication before, during, and after the sale
Timely delivery, installation, and after-sales support
Fair pricing based on project scope, materials, and technology
Ethical business practices in all interactions

2. Customer Responsibilities

To help us serve you better, we ask our customers to:

Provide clear requirements and specifications when placing an order
Respond to technical or administrative queries promptly
Ensure timely payments as per invoice terms
Allow access to installation sites, when required
Avoid unauthorized modifications to machines or systems
Treat our team and partners with respect and professionalism

3. Communication Channels

You can reach us through the following official channels:

📧 Email: info@techshopeng.com
📞 Phone: +88 01931 849588
📍 Office: Basic Electronics Complex, Section-7, Mirpur, Dhaka-1216, Bangladesh

Our response time is typically within 24–48 business hours for all inquiries.

4. Quotation & Orders

All quotations are valid for a limited time (usually 7–15 days) unless otherwise stated.
Orders are confirmed only upon receipt of advance payment or signed agreement.
Once confirmed, changes or cancellations must be requested immediately. Additional fees may apply for adjustments.

5. Product & Service Delivery

Estimated delivery timelines will be provided at the time of order confirmation.
Delays due to import, fabrication, weather, transport, or customs are beyond our control—but will be communicated promptly.
Installation and commissioning services are scheduled as per mutual agreement.

6. After-Sales Support

We provide technical support and maintenance during the warranty period as per product terms.
Post-warranty services are available at standard service rates.
Customers must not attempt unauthorized repairs, as this may void warranties.

7. Dispute Resolution

If a customer is dissatisfied with any product or service:

Please contact us in writing at info@techshopeng.com with full details.
We aim to resolve issues fairly and efficiently.
If unresolved, disputes will be governed by the laws of the People's Republic of Bangladesh and handled under Dhaka jurisdiction.

8. Safety & Compliance

Customers must ensure all machinery is used in accordance with:

Safety instructions and manuals provided
Industry regulations and standards relevant to their operations
Trained personnel only operating the equipment

TechShop Engineering is not liable for damage or injury caused by improper use or neglect of safety guidelines.

9. Policy Updates

This Customer Policy may be updated from time to time to reflect changes in our services or regulatory requirements. The latest version will always be available on our official website or upon request.

10. Contact Us

For any further clarification regarding our Customer Policy or services, please contact:

TechShop Engineering
Basic Electronics Complex, Section-7, Mirpur, Dhaka-1216, Bangladesh
📧 info@techshopeng.com
📞 +88 01931 849588